Privacy policy

Last updated: April 30, 2025

At Smart-Appart, we take your privacy seriously and are committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR). This Privacy Policy explains what personal data we collect, how we use it, and your rights as a user of our services.

Who We Are
Smart-Appart offers short-term holiday apartments in Berlin and Sardinia. If you have any questions about how we handle your personal data, you can contact us directly by email at [Insert email address] or by phone at [Insert phone number].

What Personal Data We Collect
When you book or contact us, we may collect your name, email address, phone number, booking details such as dates of stay and number of guests, as well as payment information (processed securely through third-party providers — we do not store full card details). We may also collect any information you voluntarily provide, such as personal preferences or requests related to your stay.

How We Use Your Data
We use your personal data to process your booking, manage communication before, during, and after your stay, fulfill legal requirements such as guest registration, and improve our services to offer you the best possible experience. Your data is not sold or shared for advertising purposes.

Legal Basis for Processing
We process your data based on different legal grounds depending on the context. This includes processing necessary to fulfill our agreement with you, complying with legal obligations, pursuing legitimate interests such as customer service, and — where required — with your explicit consent, such as when signing up for optional marketing communications.

Data Sharing
Your information may be shared with trusted service providers, including booking platforms, payment processors, or IT providers, only as necessary to deliver our services. In cases where we are legally obligated, data may be shared with public authorities. All external service providers are GDPR-compliant and handle data according to our instructions.

How Long We Store Your Data
We only retain your personal data for as long as necessary to provide our services, manage our legal obligations, or resolve potential disputes. For example, German tax law requires us to store certain financial data for up to 10 years.

Your Rights
Under the GDPR, you have the right to request access to the data we hold about you, request correction of any inaccurate data, request deletion of your data, object to or restrict how we process it, and request to receive your data in a portable format. If processing is based on your consent, you may withdraw that consent at any time. If you believe your data has been mishandled, you also have the right to lodge a complaint with your local data protection authority.

Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss. This includes the use of secure servers, password protection, and encrypted communications where appropriate.

Changes to This Policy
We may occasionally update this Privacy Policy to reflect changes in the law or in our practices. Any significant changes will be posted on our website. We encourage you to review this page periodically for the latest information.

Thank You
Thank you for trusting Smart-Appart. Your privacy is important to us, and we are committed to protecting it at every step.